BIG DRAW GOLF CLUB, LLC —Refund and Returns Policy

Last Updated: September 7, 2026

This Refund and Returns Policy governs returns, exchanges, refunds, and order cancellations. It is part of our www.bigdraw.com/pages/terms and should be read with our www.bigdraw.com/pages/shipping

Before you read further, the one thing that matters most: if you return an item or cancel an order that came with sweepstakes entries, those entries are void. Section 7 explains this in full.

1. Quick Reference

2. Physical Merchandise

2.1 Standard Returns. You may return most unused physical merchandise within thirty (30) days of delivery for a refund to the original payment method. To qualify, the item must be:

• unused, unworn, unwashed, and free of odor, damage, and alteration;

• in its original packaging with all tags, inserts, accessories, and protective wrapping intact; and

• accompanied by a return authorization (see Section 4).

We inspect every return. We may refuse a return, or apply a restocking fee of up to 15%] for items returned outside these conditions. Items that arrive back to us in unsellable condition may be refused and, at your election and expense, returned to you.

2.2 Golf Clubs and Equipment. Clubs may be returned only if they have not been hit, gripped, regripped, cut, adjusted, or taken onto a course or range. A club showing face, sole, or shaft wear is not returnable. Custom-fit and custom-built clubs are final sale because they cannot be resold.

2.3 Apparel, Shoes, and Headwear. Try on shoes indoors on a clean surface. Shoes returned with outsole wear or scuffing are not returnable. Apparel must be unworn with tags attached.

2.4 Golf Balls and Consumables. Sleeves and dozens must be unopened and in original shrink wrap. Opened balls, gloves, grips, tees, and similar consumables are not returnable unless defective.

2.5 Exclusions. The following are final sale and non-returnable: custom, personalized, engraved, embroidered, or made-to-order items; items marked Final Sale or Clearance; gift cards; digital content; entry packages; Memberships; and prizes.

3. Defective, Damaged, or Incorrect Items

Two different windows apply, because two different things go wrong.

• Transit damage or the wrong item sent — visible on arrival. Report within seven (7) days of delivery. We need to file the carrier claim while the claim window is open, which is why this one is short.

• A defect that shows up in normal use — not visible on arrival. Report within thirty (30) days of delivery. After 30 days, the manufacturer's warranty is your remedy. 

For either:

1. Contact us at support@gmail.com within the applicable window, with your order number and photographs of the item and the shipping carton.

2. We will send a prepaid return label at our expense.

3. Once we confirm the issue, choose a replacement, an exchange, or a full refund including original shipping.

If a replacement is unavailable, we will refund you in full.

4. How to Start a Return

5. Return Shipping Costs

6. Refund Processing

• We process approved refunds within five (5)  business days of receiving and inspecting the return.

• Refunds are issued to the original payment method only. We cannot refund to a different card, to a third party, or in cash.

• Your bank or card issuer typically posts the refund within five to ten (5–10) business days after we process it. That timing is controlled by them, not by us.

• Refunds are issued in U.S. dollars for the amount you paid. We do not reimburse currency conversion losses or foreign transaction fees charged by your card issuer.

• Sales tax is refunded proportionally.

• If the original payment method is closed or invalid, we will issue store credit.

7. Effect of Refunds and Cancellations on Sweepstakes Entries

7.1 Entries Are Void. If a purchase is refunded, cancelled, or charged back, all entries issued in connection with that purchase are immediately void and removed from your account, whether or not the associated Promotion is still open.

7.2 Partial Returns. If you return part of a multi-item order, we void the entries attributable to the returned items.

7.3 If a Voided Entry Was Selected. If you have already been selected as a potential winner or declared a winner using an entry that is later voided under this Section, the prize is forfeited, and we may select an alternate winner. If the prize has already been delivered, you agree to return it or to reimburse us for its approximate retail value.

7.4 Free Entries Are Unaffected. Entries you obtained through the free mail-in method or another no-cost method are not tied to any transaction and are therefore unaffected by a refund of anything you purchased.

7.5 No Refunds to Harvest Entries. Repeatedly purchasing and returning items in a pattern that suggests an attempt to accumulate entries without cost is prohibited conduct under Section 15(l) of the www.bigdraw.com/pages/terms and may result in account termination and forfeiture of all entries under Section 16 of the www.bigdraw.com/pages/terms

8. Memberships

8.1 No Refunds for Elapsed Periods. Membership fees are charged in advance and are nonrefundable once the billing period has begun, except where a nonwaivable law requires otherwise.

8.2 Cancellation. You may cancel at any time at www.bigdraw.com/pages/member or by emailing support@bigdraw.com Cancel at least twenty-four (24) hours before your renewal date to avoid the next charge. Your benefits continue through the end of the period you paid for. See Section 8 of the www.bigdraw.com/pages/terms

8.3 Entries on Cancellation. Entries already issued for Promotions that have not yet closed remain valid after a voluntary cancellation. They are void if your account is terminated for cause.

8.4 Accidental Renewals. If you are charged for a renewal you did not intend and you contact us within seven (7) days of the charge, and you have not used Membership benefits or received entries during the new period, we will refund it as a one-time courtesy. This is discretionary and not a right, and is limited to one per account.

8.5 Free Trials. Cancel before the trial ends to avoid being charged. We send a reminder before the trial converts, but it remains your responsibility to cancel in time.

9. Digital Content and Entry Packages

Digital content, downloads, and entry packages are delivered immediately and are final sale. You waive any right of withdrawal to the extent permitted by law. If digital content fails to deliver or is inaccessible due to a technical fault on our side, contact support@bidgraw.com and we will restore access or, if we cannot, refund the purchase — in which case Section 7 applies to any entries.

10. Order Cancellation Before Shipment

Contact support@bigdraw.com immediately if you want to cancel. We can usually cancel an order that has not yet entered fulfillment. Once an order ships, it cannot be cancelled — follow the return process instead. Refusing delivery is not a cancellation; the return shipping cost will be deducted from your refund.

We may also cancel any order under Section 7 of the www.bigdraw.com/pages/terms, including for pricing or availability errors, suspected fraud, or violations of our terms. If we cancel an order you have paid for, we refund you in full and void the associated entries.

11. Prizes Are Not Returnable

Prizes are awarded "as is" and are not returnable, exchangeable, or redeemable for cash by the winner. If a prize arrives damaged, contact support@bigdraw.com within seven (7) days and we will help you pursue the carrier or manufacturer claim. 

12. Chargebacks

Contact us before disputing a charge with your bank. Most issues are resolved faster directly. Initiating a chargeback without contacting us first is a breach of our www.bigdraw.com/pages/terms and may result in termination of your account, voiding of all entries, forfeiture of pending prizes, and refusal of future service. We may also recover the disputed amount and reasonable costs. Nothing here limits rights you have under applicable consumer-protection law or your card issuer's rules.

13. Gifts

If you received an item as a gift and it is otherwise eligible for return, we can issue store credit to you. Refunds to the original payment method can only be issued to the original purchaser.

14. Late or Missing Refunds

If ten (10) business days have passed since we told you a refund was processed and you have not seen it: check with your bank, then contact your card issuer, then email us at support@bigdraw.com  with your order number and we will provide the refund confirmation reference for you to give them.

15. Contact

Big Draw Golf Club, LLC Attn: Returns support@bigdraw.com