BIG DRAW GOLF CLUB, LLC —Shipping Policy

Last Updated:  September 7, 2026

This Policy explains how we ship merchandise and deliver prizes. It is part of our www.bigdraw.com/pages/terms and should be read with our www.bigdraw.com/pages/returns

Merchandise and prizes ship differently. Merchandise follows Sections 1 through 9. Prizes follow Section 10, which has its own timelines and rules.

1. Where We Ship

We ship to residential and business street addresses. We do not ship merchandise to P.O. boxes except by USPS where noted at checkout, and we do not ship prizes to P.O. boxes, mail-forwarding services, virtual mailboxes, or freight forwarders. Use of such an address to establish eligibility is prohibited under Sections 5.1 and 13.1 of www.bigdraw.com/pages/terms and may disqualify you.

2. Order Processing

• Orders are processed [Monday through Friday], excluding holidays.

• Standard processing is one to three (1–3) business days after payment clears. Custom, personalized, and made-to-order items take seven to fourteen (7–14) business days before shipping.

• Orders placed after 2:00 p.m. PST are processed the next business day.

• During promotion launches, drawings, and peak seasons, processing may take longer.

• We may hold an order for payment verification or fraud review. If we do, we will email you. Verification holds do not affect any entries associated with the order unless the order is ultimately cancelled.

3. Shipping Methods and Rates

Rates are calculated at checkout based on destination, weight, and dimensions. Oversized items — golf bags, club sets, travel covers, and similar — may carry a dimensional weight surcharge shown at checkout.

Transit times are estimates provided by the carrier, are not guaranteed, and begin when the carrier receives the package — not when you place the order. "Overnight" and "2-day" describe carrier transit only.

4. Order Confirmation and Tracking

You will receive an order confirmation email immediately, and a shipment confirmation with tracking when your order leaves our facility. Tracking may take up to twenty-four to forty-eight (24-48) hours to show activity. Multi-item orders may ship in separate packages from different facilities at no extra cost to you, and may arrive on different days. Your shipment confirmation will indicate which items are in each package.

5. Backorders and Partial Shipments

If an item is unavailable after you order, we will email you and, at your election, hold the order, ship available items first, substitute, or cancel and refund. If a backordered item cannot be fulfilled within thirty (30) days, we will cancel and refund it automatically. Any entries associated with a cancelled and refunded item are void under Section 7 of www.bigdraw.com/pages/refunds

6. Risk of Loss, Lost and Damaged Packages

6.1 Risk of Loss. Title and risk of loss pass to you when we deliver the package to the carrier. After that point the package is legally yours, and our role is to help you pursue the carrier.

6.2 Practical Help Anyway. Despite Section 6.1, if a package is lost or damaged in transit we will file the carrier claim and, once the claim is resolved or after fifteen (15) business days, send a replacement or issue a refund — whichever you prefer and we are able to provide. To be eligible, report the problem within:

• Seven (7)  days of the delivery scan for a package marked delivered but not received; and

• Seven (7) days of delivery for visible damage, with photographs of the item and the carton.

6.3 Stolen Packages. For packages showing a valid delivery scan at your address, we ask you to check with household members and neighbors, look for a carrier notice, and file a police report. We will assist with the carrier claim. We are not obligated to replace packages confirmed delivered, but may do so once as a courtesy at our discretion.

6.4 Signature Confirmation. Orders over one thousand dollars ($1000) and all high-value prizes require adult signature on delivery. We cannot waive signature requirements or authorize a carrier to leave such a package unattended.

7. Address Accuracy

You are responsible for the accuracy of the shipping address you provide. Verify it before completing checkout.

• We can usually change an address only before the order enters fulfillment. Email support@bigdraw.com immediately.

• Packages returned to us as undeliverable will be refunded less outbound and return shipping costs, or reshipped once you pay the new shipping cost.

• We are not responsible for orders delivered to an incorrect address you provided.

• Winners: your prize is shipped to the address you confirm during winner verification. Keep the address on your account current — an undeliverable winner notification results in forfeiture under Section 9 of www.bigdraw.com/pages/sweeps

8. Canada and International Duties

Where we ship to Canada, orders are shipped DDU (delivery duty unpaid). You are the importer of record and are responsible for all customs duties, import taxes, GST/HST/PST, and brokerage fees, which the carrier collects at delivery and which are separate from the shipping charge you paid us. Refusing a package because of duties is treated as an undeliverable return under Section 7. We cannot mark shipments as gifts or understate declared value.

9. Delays Outside Our Control

We are not liable for delays caused by carrier disruption, severe weather, natural disaster, customs inspection, labor action, public health emergency, cyberattack, or any other event beyond our reasonable control. See Section 23 of www.bigdraw.com/pages/terms. Where a delay is significant we will keep you informed and, if you prefer, cancel and refund an unshipped order.

10. Prize Delivery

10.1 Timeline. Prizes ship only after winner verification is complete — meaning we have received your signed affidavit and releases, your Form W-9, and any required identity or background screening. Allow up to eight (8) weeks after verification for delivery. Some prizes take longer; the Specific Rules will say so.

10.2 Cost. We pay standard delivery of the prize to the delivery point stated in the Specific Rules. You pay everything else — including taxes, title, registration, licensing, insurance, dealer and documentary fees, customs duties, freight beyond the stated delivery point, assembly, fitting, and any expedited or special handling you request. See Section 10.4 of  www.bigdraw.com/pages/sweeps

10.3 Vehicles and Golf Carts. Vehicle prizes are delivered through a dealer we designate, generally the dealer nearest the winner within a reasonable service area. The winner must appear in person with valid identification, a valid driver's license where required, and proof of insurance, and must sign the dealer's delivery paperwork. If the winner requests delivery outside the dealer's normal service area, the winner pays the transport cost. Vehicles may only be awarded to legal U.S. residents.

10.4 Travel and Experiential Prizes. Travel is booked by us or our travel partner. Winners must provide traveler names exactly as they appear on government identification, and must complete the [Golf, Travel and Activity Waiver] — for themselves and every companion — before travel is ticketed. Travel dates are subject to availability and blackout periods stated in the Specific Rules. Unused portions have no cash value.

10.5 Large or Oversized Prizes. Prizes such as simulators, sheds, or bulk equipment ship by freight with curbside delivery only. The winner is responsible for arranging someone to receive and move the item, for confirming site access, and for any inside-delivery, liftgate, or installation charges. Confirm doorways, gates, and clearances before scheduling.

10.6 Refusal or Failure to Accept. If a winner refuses delivery, is unavailable across three 3) scheduled delivery attempts, or fails to complete dealer, freight, or travel paperwork within thirty (30) days of the first attempt, the prize may be forfeited and an alternate winner selected, as provided in Section 10.10 of the www.bigdraw.com/pages/sweeps

10.7 Prize Damage. Inspect a prize on delivery and note any damage on the carrier's or dealer's delivery receipt before signing. Signing a clean receipt makes a later damage claim very difficult. Report damage to support@bigdraw.com within seven (7) days with photographs and a copy of the annotated receipt.

11. Contact

Big Draw Golf Club, LLC Attn: Shipping support@bigdraw.com